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Donor Relations Coordinator
DATE:   12/6/2012
JOB TITLE:   Donor Relations Coordinator
JOB STATUS:   FT
FLSA STATUS:   Exempt
WORK LOCATION:   Clet
TITLE OF IMMEDIATE SUPERVISOR:   Director of Advancement Services
DEPARTMENT:   Development
SECTOR:   Institutional Advancement

SUMMARY:
Under general supervision, the Donor Relations Coordinator will be responsible for the development, coordination, implementation and execution of donor acknowledgement processes, special donor recognition initiatives, reports to donors on endowed account, donor correspondence and other donor relations and stewardship activities.

ESSENTIAL DUTIES:

Design, document, and implement a systematic and integrated donor relations and stewardship program that maximizes donor engagement opportunities;       

Develop donor recognition events; 

Identify existing campus opportunities for enhanced donor engagement;

Develop and assess policies and procedures that are essential for comprehensive donor relations and stewardship programs; 

Work collaboratively with development officers to determined the best strategies for the effective stewardship of donors and assist them with establishing and coordinating individualized stewardship plans for donors;

Establish and manage information tracking processes regarding acknowledgement, gift receipting, recognition, on-going stewardship communications and continued cultivation of past and current donors;

Work with the Financial Aid office to regularly secure updated and current information regarding the recipients of privately funded scholarships to support the accurate and timely reporting to the scholarship donors and fund stewards;

Serve as the primary contact for all gift and donation-related questions from donors;

Maintain confidentiality of information (including but not limited t student and employee personal information, donor gifts, student grades, etc.) both during and after their employment with the University.  Any question regarding the confidentiality of material, should be referred to the supervisor.  Any violation shall subject the employee to disciplinary action, up to and including termination of employment.

Perform other duties as assigned.

 


GENERAL DESCRIPTION:

60%    Design, document and implement a systematic and integrated donor relations and stewardship program including the preparation of written reports and donor recognition events

15%    Work collaboratively with development officers to determined the best strategies for the effective stewardship of donors and assist them with establishing and coordinating individualized stewardship plans for donors

15%    Respond to donor inquiries and questions, and resolve problems

10%    Review and update policies and procedures related to donor relation programs.

 


REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
 

1.    Excellent communication skills including the ability to present information concisely and effectively, both verbally and in writing; 

2.    Ability to demonstrate leadership, take initiative, problem-solve, act independently and as a member of a team, handle multiple task simultaneously, and prioritize; 

3.    Good judgment, maturity, personal integrity, strong interpersonal skills, accuracy and attention to detail;

4.    Thorough knowledge of Microsoft Office including Work, Excel, email and Web browsers;

5.    High degree of professionalism and discretion in dealing with donors and potentially sensitive matters of donor confidentiality;

6.    Ability to drive a personal or university vehicle for the purpose of university business.

 

 


ERGONOMIC REQUIREMENTS:
The functions of the position are usually performed sitting, but may require some amount of time standing.  Some amount of stooping, kneeling, bending, crouching, lifting, walking, carrying and other movements may be required.  Tasks involving working on a computer keyboard, typewriter, calculator, cutting, labeling, and taping involve extensive wrist and hand movement.  All individuals are required to be able to perform these movements without significant risk of injury to themselves or others.

QUALIFICATION STANDARDS:
 

1.  Bachelor’s degree is required. 

2.  A minimum of three years experience,( preferably in higher education or a comparably complex organization), in development, stewardship, advancement services or related field. 

3.    Substantial experience interacting with donors.

4.     A valid New York State driver’s license is required that satisfies both University and insurance company underwriting rules and regulations for driving a motor vehicle.  The successful candidate must also be able to operate a motor vehicle in Canada. 

 



Non Discrimination/Equal Employment Opportunity Statement Policy:

The University affirms its commitment to equal opportunity and non-discrimination and recognizes its responsibility to provide for all employees an environment that is free of discrimination and harassment based on gender, sexual orientation, race, color, creed, national origin, age, marital status, predisposed genetic disorder, Vietnam Era or disabled veteran status, disability or other category protected by law. The University also does not tolerate any actual or attempted reprisals or retaliation against an employee who raises a sincere and valid concern regarding harassment or discrimination. All such discrimination, harassment, and/or retaliation is, therefore, strictly prohibited. This policy protects and covers the conduct of all employees, without regard to job title or status. Anyone engaging in the above mentioned conduct is subject to disciplinary action up to and including discharge or termination of any other status.

Niagara University is an equal opportunity/affirmative action employer. Women and minorities are encouraged to apply. A copy of the Student Right to Know Annual Security Report is available at: http://www.niagara.edu/safety
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