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Graduate Studies Coordinator-MBA
DATE:   5/28/2019
JOB TITLE:   Graduate Studies Coordinator-MBA
JOB STATUS:   Full time
WORK LOCATION:   Bisgrove Hall
TITLE OF IMMEDIATE SUPERVISOR:   Assistant Director of Graduate Studies


The Graduate Studies Coordinator provides service to the various graduate business populations including prospective and active students; provides assistance to the Director, Assistant Director, and faculty of the graduate programs; sustains the administrative support required to accommodate the needs of the office; provides coordination for the office’s various functions and activities. Works to support new program initiatives. Also occasionally works with the Assistant Dean of the College of Business Administration to provide administrative support (i.e. track undergraduate academic progress, early alerts, undergraduate senior audit, outreach to accepted non-deposited students, and failure to register students.) 


Contribute to an environment where prospective and existing graduate students enjoy a uniformly positive and supportive experience from time of application, advisement and through graduation. Work to support new program initiatives, both domestic and international. Responsible for support and advisement of incoming and continuing graduate students. Responsible for the maintenance of records with respect to admission and registration processes, especially the tracking of inquiries, applicants, and accepted students, duplicate detection, and the maintenance and updating of the communication workflow for each stage of the admissions funnel. Processes applications from programs outside of the college occasionally. Scan documents into CRM as necessary. Maintain and update CRM interfaces for event management calendar(s) to schedule appointments, coordinate scheduled activities and ensure departmental compliance with external deadlines. Should have good knowledge of Microsoft Office Suite. Support outbound marketing communications, including the management of the department websites, social media sites, collateral print materials, and various electronic communications. Execute all duties assigned by the Assistant Director and Program Director regarding the filing schedules, preparing students for graduation, filing grade changes, and assisting in registration advisement. Perform general office procedures, correspondence, catalogue material, order supplies, and answer department-related questions, as well as answer email/ telephone, take messages, schedule appointments, and greet students. Generate acceptance/matriculation letters and process applications, transcripts, and documentation for international students. Coordinate duties and responsibilities of graduate assistants, graduate scholarship recipients, and other office personnel. Execute all duties assigned by the Assistant Director regarding the development of strategic goals, budgets, filing schedules, preparing students for graduation, filing grade changes, assisting in registration advisement and reviewing academic progress. Provide administrative support to the Assistant Dean of the College of Business Administration during peak undergraduate advisement times. Tasks include tracking academic progress, early alerts, senior audit, outreach to accepted non-deposited students, failure to register students, and other duties as assigned.  Schedule meetings with companies and their HR departments; works with the Career Development Office to update and maintain accurate contact information. Maintain contact with campus offices such as records, student accounts, financial aid, health services, etc., as well as oversee the daily office operations.  Maintain confidentiality of information (including but not limited to: student personal information, student grades, employee personal information, etc.), both during and after their employment with the University.  Any question regarding the confidentiality of material, should be referred to the supervisor.  Any violation shall subject the employee to disciplinary action, up to and including termination of employment. Perform other duties as assigned by the Assistant Director/Director.  



35%  Provide assistance in student advisement in scheduling, registration, academic progress and requirements for graduation, early alerts, senior audit, outreach to accepted non-deposited students, and failure to register students.  

25%  Provide accurate, detailed, and timely requirements of graduate studies to prospective students   

25%  Provide support for new programs and initiatives   

10%  Coordinate and attend various functions both on and off campus for current and prospective students


5%       Special assignments as specified by the Assistant Director of Graduate Studies 


Ability to read and comprehend the English language sufficiently to be able to read and understand various forms, documentation, files and information. Strong oral and written communication skills; ability to speak effectively in public and communicate effectively. Strong interpersonal skills to relate to and work with non-traditional students. Computer literate, including MicrosoftOffice, and ability to learn new computer software programs. Ability to receive telephone calls, respond to inquiries and effectively communicate with others. Excellent organizational skills will attention to details, including consistent data entry, monitoring, and pushing forward each prospect in the recruitment funnel. Ability to work cooperatively and effectively in a team. Sufficient manual dexterity with proficiency to handle various office machines including but not limited to: keyboard, calculator, computer, copier and fax machine. Basic mathematical skills including addition, subtraction, multiplication and division to be able to verify accuracy of work.


The functions of the position usually performed sitting, but may require some amount of time standing. Some amount of stooping, kneeling, bending, crouching, lifting, walking, carrying and other movements may be required. Tasks involving working on a computer keyboard, calculator, cutting, labeling, and taping involve extensive wrist and hand movements.  All individuals are required to be able to perform these movements without significant risk of injury to themselves or others.


Bachelor’s degree required; Training and experience that provides the necessary knowledge, skills and abilities, including a minimum of 1 year of experience performing similar tasks is required; 3-5 years of experience preferred; Prior work experience in an educational setting is preferred;  A valid New York State driver’s license is required that satisfies both University and insurance company underwriting rules and regulations for driving a motor vehicle. Must also be able to operate a motor vehicle in Canada.  

Non Discrimination/Equal Employment Opportunity Statement Policy:

NIAGARA UNIVERSITY is an equal opportunity employer. Consistent with our Catholic mission, Niagara University is committed to providing equal employment and educational opportunities and will not discriminate on the basis of race, age, sex (gender), national origin, religious preference, sexual orientation, predisposing genetic characteristic, status as veteran or disability. The following person has been designated to handle inquiries regarding the non-discrimination policies: Ryan Thompson, Esq., Title IX Coordinator, Office for Equity & Inclusion, 716-286-8324, rthompson@niagara.edu, www.niagara.edu/oei, Office Location: O’Shea Hall, B27. For further information on notice of non-discrimination, visit http://wdcrobcolp01.ed.gov/CFAPPS/OCR/contactus.cfm for the address and phone number of the office that serves your area, or call 1-800-421-3481.

Niagara University is an equal opportunity/affirmative action employer. Women and minorities are encouraged to apply. A copy of the Student Right to Know Annual Security Report is available at: http://www.niagara.edu/safety
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