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Housing Coordinator
DATE:   8/9/2019
JOB TITLE:   Housing Coordinator
TITLE OF IMMEDIATE SUPERVISOR:   Director of Residence Life
DEPARTMENT:   Residence Life
SECTOR:   Student Affairs


The Housing Coordinator is responsible for the overall coordination of housing operations on campus, including room assignments, Room Selection, keys, move in/out, early arrivals, break stays and other operations-related processes. The HC will serve as a primary contact for students and families in their initial room assignment process, as well as with those seeking assistance with room changes or room assignments. The HC will manage key partnerships across campus as they relate to room assignments with Student Accounts, Information Technology, Facility Services and Accessibility Services. The HC will use Adirondack Solutions to manage all housing application, assignments and selection processes. The HC will manage and track data, and also develop reports to benchmark progress and inform University decisions on housing. The HC will also be a point person on marketing to fill the beds on campus. 


Use web-based software (Adirondack Solutions) to assign, manage, and update student room assignments and room changes.  Implement several marketing campaigns throughout the year to increase occupancy. Strategically plan and execute events, incentives, information campaigns, and other initiatives under direction of the Student Affairs sector. Work with campus partners to identify target groups. Work with Admissions, Graduate Studies and others to develop individual leads for housing, and follow-up with interested students and families. Coordinate the returning student Room Selection process.  Develop, assess, and track targets, metrics, and benchmarking data. Develop and facilitate training presentations for Adirondack Solutions for the department, sector, and students/families as relevant. Manage the room change request process for students, coordinate emergency reassignments, and maintain accurate vacancy lists. Continuously evaluate, report, and assess University housing occupancy, and retention, and project trends using historical benchmarking data. Manage all hall openings and closings, including those for all break periods. Oversee the break-stay application process.   Maintain the key inventory, ensure keys are disseminated and collected by staff, and locks changed as needed.   Develop and facilitate training for department staff on operations procedures, including move in, move out, room changes, keys, and other operations-related procedures. Coordinate the NU BnB program – an opportunity for commuter students to obtain night-to-night housing during the semester. Manage relationships with key campus partners who impact housing operations directly: Student Accounts, Dining Services, Information Technology, Facility Services and Accessibility Services. Chair a committee for exemption requests to the Two-Year Residency Requirement. Maintain inventory of common area furniture on campus. Oversee residence hall storage program on campus.Sit on a committee for ADA housing requests. Update and maintain the Residence Life website on niagara.edu as well as the Adirondack portal for students. Serve in the on-call rotation for Residence Life professional staff. Participate as a housing representative in University-wide events such as orientation and open houses. 


50%    Operations: room changes, room assignments, key   management  

30%    Housing promotions, marketing campaigns and initiatives   

10%    Data management and reporting  

10%    Collaboration with partners across campus on housing operations-related initiatives


Strong organizational, interpersonal, written and oral communication skills. Successful time management and ability to multi-task. Ability to work evenings, weekends and holidays; and to attend campus programs evenings and weekends. Ability to provide objectivity, patience, commitment to diversity, be a team player, creativity and also be committed to student development. Proficiency to handle various office machines including but not limited to: calculator, computer, keyboard, computer software applications, copy machine and fax machine. Knowledge of computer software applications. Ability to receive telephone calls and e-mails, respond to inquiries and communicate with others by telephone and/or electronically. Ability to drive a personal or university vehicle in the U.S. and Canada for the purpose of University business.  


The functions of the position usually performed sitting, but may require some amount of time standing, stooping, kneeling, bending, crouching, lifting, walking, carrying and other movements may be required. Tasks involving working on a computer keyboard, computer software applications, calculator, cutting, labeling, and taping involve extensive wrist and hand movement. All individuals are required to be able to perform these movements without significant risk of injury to themselves or others.


Master’s degree in Student Personnel, Higher Education Administration or related field is required. Experience in managing housing operations required. Experience with data and marketing preferred. Two years’ post-master’s experience at the Residence Director or equivalent level required. A valid New York State driver’s license is required that satisfies both University and insurance company underwriting rules and regulations for driving a motor vehicle. Must also be able to operate a motor vehicle in Canada.  

Non Discrimination/Equal Employment Opportunity Statement Policy:

NIAGARA UNIVERSITY is an equal opportunity employer. Consistent with our Catholic mission, Niagara University is committed to providing equal employment and educational opportunities and will not discriminate on the basis of race, age, sex (gender), national origin, religious preference, sexual orientation, predisposing genetic characteristic, status as veteran or disability. The following person has been designated to handle inquiries regarding the non-discrimination policies: Ryan Thompson, Esq., Title IX Coordinator, Office for Equity & Inclusion, 716-286-8324, rthompson@niagara.edu, www.niagara.edu/oei, Office Location: O’Shea Hall, B27. For further information on notice of non-discrimination, visit http://wdcrobcolp01.ed.gov/CFAPPS/OCR/contactus.cfm for the address and phone number of the office that serves your area, or call 1-800-421-3481.

Niagara University is an equal opportunity/affirmative action employer. Women and minorities are encouraged to apply. A copy of the Student Right to Know Annual Security Report is available at: http://www.niagara.edu/safety
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