Individuals who need reasonable accommodations under the Americans with Disabilities Act (ADA) in order to participate in the search process should contact the search chair (if applying for faculty position, please see General Description for contact) or the Human Resources Office .
Director of Student Accounts
DATE:   8/10/2020
JOB TITLE:   Director of Student Accounts
WORK LOCATION:   Butler Bldg.
DEPARTMENT:   Student Accounts


Niagara University is looking for a Director of Student Accounts. Reporting to the Controller’s Office. The Director of Student Accounts has primary responsibility for the billing and collection of all student accounts along with direct supervision and administration in regard to the operation of the student accounts office. 


· Responsible for mailing and uploading of invoices and statements for students, regularly reviewing the status of the receivable balance and strategizing to reach an optimum level of outstanding accounts receivable.

· Maintain accounts receivable and cash receipt modules of the ERP system.

· Maintenance of TouchNet website for student payments and refunds

· Oversee and manage student data preparation for Form 1098-T annual in accordance with current IRS guidelines

· Provide revenue data and accounts receivable KPI’s to the Controller’s Office on a weekly basis including cash receipt projections

· Maintain, review and revise accounts receivable policies and procedures on an annual basis.

· Maintain the student accounts receivable allowance reserve based on standard calculations quarterly

· Represent student accounts in staff meetings, institutional meetings and institutional events such as Orientation

· Respond to inquiries from students and parents regarding billing and policies.

· Supervise hourly staff employees in the student accounts office.

· Serve as a key point of contact for the Finance and Controller’s office regarding accounts receivable matters during the annual audit

· Create and maintain the tuition and fee rate tables in the ERP system to ensure accurate billing

· Maintain confidentiality of information (including but not limited to: student and employee personal information, student grades, etc.), both during and after their employment with the University.  Any question regarding the confidentiality of material, should be referred to the supervisor.  Any violation shall subject the employee to disciplinary action, up to and including termination of employment.

· Considered Essential Personnel whose physical presence is required on campus and must also be prepared to address those functions remotely (from off-campus) as needed when operations are restricted or the campus is closed.

· Perform other duties as assigned.


30%  Answer student and parent questions and complaints regarding their individual accounts

40% Maintain and update the accounts receivable system ensuring accuracy with the statements

 5%  Administer the University policies regarding billing and cancellation ensuring correct procedures are being followed

 7% Train and update staff members on new policies and procedures

 10% Prepare accounts receivable reports as needed

 5%  Update written materials, such as brochures with the most current, up-to-date information on student accounts


3%  Consistently monitor all employees who report to the above and write a minimum of one performance review annually at a time recommended by human resources.


1. Minimum five years of experience in collections, billings, customer service, management, preferably within higher education

2. Strong interpersonal and written communication skills.

3. Experience using a ERP system such as Colleague, Banner or similar preferred.

4. Knowledge of student accounts operations.      

5. Management experience strongly preferred

6. Ability to interpret instructions and reports given by the Controller and the functional officer.


The functions of the position usually performed sitting, but may require some amount of time standing. Some amount of stooping, kneeling, bending, crouching, lifting, walking, carrying and other movements may be required.  Tasks involving working on a computer keyboard, computer software applications, calculator, cutting, labeling, and taping involve extensive wrist and hand movement.  All individuals are required to be able to perform these movements without significant risk of injury to themselves or others.



1)      Bachelor degree required. Master degree preferred.


2)      A minimum of 5 years’ experience performing similar tasks is required.

Non Discrimination/Equal Employment Opportunity Statement Policy:

NIAGARA UNIVERSITY is an equal opportunity employer. Consistent with our Catholic mission, Niagara University is committed to providing equal employment and educational opportunities and will not discriminate on the basis of race, age, sex (gender), national origin, religious preference, sexual orientation, predisposing genetic characteristic, status as veteran or disability. The following person has been designated to handle inquiries regarding the non-discrimination policies: Megan Altman-Cosgrove, Interim Title IX Coordinator, Office for Equity & Inclusion, 716-286-8314, mcosgrove@niagara.edu, www.niagara.edu/oei, Office Location: O’Shea Hall, B27. For further information on notice of non-discrimination, visit http://wdcrobcolp01.ed.gov/CFAPPS/OCR/contactus.cfm for the address and phone number of the office that serves your area, or call 1-800-421-3481.

Niagara University is an equal opportunity/affirmative action employer. Women and minorities are encouraged to apply. A copy of the Student Right to Know Annual Security Report is available at: http://www.niagara.edu/safety
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