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Human Resources Office
Assistant Director of Ice Complex|
Regular Full time|
TITLE OF IMMEDIATE SUPERVISOR:
Director of Ice Complex and Hockey|
SVP OPERATIONS AND FACILITIES|
supervision, the Assistant Director of Ice Complex performs essential duties
with the management of the Pro-Shop, supporting the arena use by senior
leagues, figure skating organizations and other groups. The Assistant Director
is responsible for marketing and promoting the arena including management of
the website and social media. The position establishes revenue sources,
especially during non-peak times. This position has direct responsibility to
hire, train, schedule and supervise immediate staff. In the absence of the
Director of Ice Complex - the Assistant Director is accountable for the general
operation of the facility.
- Oversee promotion of the Ice Arena including the planning,
execution and tracking of marketing initiatives such as email, events, social
media or other promotions.
- Hire, train, schedule and supervise staff in areas of
direct responsibility to operate an efficient facility.
- Order supplies, merchandise for pro shop operations, and
perform required inventories.
- Manage Pro Shop operations including creating
in-store and external promotions, and setting prices; managing customer
relations including complaints.
- Responsible for opening and/or closing procedures.
- Able to operate a skate sharpener or capable to learn in a
- Perform all duties in the pro-shop necessary for special
- Maintain confidentiality of information (including but not
limited to: student and employee personal information, student grades, etc.),
both during and after their employment with the University. Any question
regarding the confidentiality of material, should be referred to the
supervisor. Any violation shall subject the employee to disciplinary action, up
to and including termination of employment.
- Other duties assigned by supervisor.
% of Time
30% Create and administer marketing programs that will
enhance consumer awareness or increase revenues
20% Hire, train, schedule and supervise staff and monitor
facility, performance appraisals.
20% Manage special events including tournaments, youth hockey
promotions, birthday parties, public skate
10% Prepare documentation for all areas in accordance with
policy and procedure (Pro-shop, RecTime, Livebarn etc.)
10% Order supplies, materials and merchandise for areas of
10% Other duties as assigned by manager.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
1. Strong organizational and project management skills, as
well as attention to detail.
2. Proven ability to supervise several employees performing
3. Excellent written and verbal communication skills.
4. Firm understanding of various marketing platforms, and
best practice including social and digital communications.
5. Is a self-starter and able to independently move projects
forward, prioritize tasks and meet deadlines.
6. Exhibits a customer service attitude; be highly motivated
with a good work ethic.
7. Ability to operate ice skate sharpener or to learn to a
satisfactory level in a timely manner. Familiarity with recreational
8. Sufficient manual dexterity with proficiency to handle
various office machines including but not limited to: calculator, computer,
copy machine and fax.
9. Ability to work days, afternoons, nights, weekends,
holidays and selected midnights.
The functions of the position usually performed sitting, but
may require some amount of time standing. Some amount of stooping, kneeling,
bending, crouching, lifting, walking, carrying and other movements may be
required. Tasks involving working on a computer keyboard, computer software applications,
calculator, cutting, labeling, and taping involve extensive wrist and hand
movement. All individuals are required to be able to perform these movements
without significant risk of injury to themselves or others.
1. Minimum of an Associate’s degree in marketing,
communication, sports management or a related field.
2. One to Three years’ experience in marketing.
3. A valid New York State driver’s license is required that
satisfies both University and insurance company underwriting rules and
regulations for driving a motor vehicle.
Non Discrimination/Equal Employment Opportunity Statement Policy:
NIAGARA UNIVERSITY is an equal opportunity employer. Consistent with our Catholic mission, Niagara University is committed to providing equal employment and educational opportunities and will not discriminate on the basis of race, age, sex (gender), national origin, religious preference, sexual orientation, predisposing genetic characteristic, status as veteran or disability. The following person has been designated to handle inquiries regarding the non-discrimination policies: Megan Altman-Cosgrove, Interim Title IX Coordinator, Office for Equity & Inclusion, 716-286-8314, firstname.lastname@example.org, www.niagara.edu/oei, Office Location: O’Shea Hall, B27. For further information on notice of non-discrimination, visit http://wdcrobcolp01.ed.gov/CFAPPS/OCR/contactus.cfm for the address and phone number of the office that serves your area, or call 1-800-421-3481.
Niagara University is an equal opportunity/affirmative action employer. Women and minorities are encouraged to apply. A copy of the Student Right to Know Annual Security Report is available at: