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Computer Services Technician - Facility Services
DATE:   12/3/2020
JOB TITLE:   Computer Services Technician - Facility Services
JOB CLASS:   Hourly Staff
FLSA STATUS:   Non-Exempt
WORK LOCATION:   Physical Plant
TITLE OF IMMEDIATE SUPERVISOR:   Supervisor of Technical Trades
DEPARTMENT:   Facility Services
SECTOR:   Operations and Facilities


Under general supervision of the Supervisor of Technical Trades, the Computer Services Technician performs duties related to:

· The maintenance, programing and operation of the Facility Services Energy Management System

· The maintenance, programming and operation of the University’s Computerized Maintenance Management System (CMMS)

· The maintenance, programming and operation of the Key Control System


· Responsible for the operation, management and monitoring of all aspects of the energy management system. Ability to program, run reports, track trends, research information etc.

· Responsible for the maintenance and operation of the CMMS, TMA and associated software modules, applications and equipment.

· Maintain a CMMS service request application (i-Service Desk).

· Provide technical and operational direction, instruction and assistance to campus facilities support staff in securing access, data entry, operation and information collection from any of the above systems.

· Maintain and update Facility Services CMMS equipment.

· Provide all reports necessary to track productivity, building history, asset management, construction documentation through TMA report writer or other CMMS software.

· Manage and implement University’s key control software.

· Considered essential personnel/responder – which means that this position may be needed at times when the University is closed or in an emergency situation as determined by the supervisor.

· Maintain confidentiality of information (including but not limited to; student and employee personal information, student grades, etc.) both during and after their employment with the University. Any questions regarding the confidentiality of material should be referred to the supervisor. Any violation shall subject the employee to disciplinary action, up to and including termination .

· Performs other duties as assigned.


% of Time

35%    Manage all aspects of Energy Management System including but not limited to programming, monitoring, adjusting, obtaining information from reports etc. 

35%    Manage all aspects of the CMMS system including but not limited to programming, monitoring, adjusting, updating etc. Develop, implement and maintain CMMS software modules, reports, building maps, i-service desk, etc.

25%    Implement and maintain University key control system.

5%     Maintain all Facility Service CMMS computer equipment (ie. IPads, label machine, scanners, etc.)

  1. Solid computer skills and technical ability to understand and maintain computer systems and programs.
  1. Knowledge of automation systems, building operations and HVAC, electrical concepts and building operations (BacNet and Siemens)
  1. Skilled in programming and troubleshooting computer issues.
  1. Ability to read and interpret blueprints and systems diagrams.

        5. Knowledge of computers and programs specific to CMMS.                          

  1. Adhere to safety procedures in the performance of job and be conscious of security issues involved in daily routine.
  1. Normal work week is forty hours (40), but the ability to work extended hours to respond to emergencies and meet deadlines is required


The functions of the position are usually performed sitting, but may require some amount of time standing.  Some amount of stooping, kneeling, bending, crouching, lifting, walking, carrying and other movements may be required.  Some tasks will involve working on a computer keyboard, computer software applications, calculator, cutting labeling and taping involve extensive wrist and hand movement. All individuals are required to be able to perform these movements without significant risk of injury to themselves or others. Under special circumstances, personal protective equipment may be required. Tasks involving H.V.A.C. work involve extensive wrist and hand movement.  

  1. Associates degree in computer technology, engineering or related field.
  1. High school diploma and/or trade or vocational training, otherwise, any combination of education, training and experience that provides the necessary knowledge, skills and abilities.
  1. A minimum of 3 years’ experience managing and programming computer systems.
  1. Preferred experience with Energy Management Systems and Computerized Maintenance Management Systems.  Knowledge of Siemens EMS System (BacNet) and or TMA CMMS system is desired.
  1. Proficient computer skills necessary to operate programs and maintain equipment and services.   

        6.  Excellent written and verbal communication skills.

  1. A valid New York State driver’s license is required that satisfies both University and insurance company underwriting rules and regulations for driving a motor vehicle. Must also be able to operate a motor vehicle in Canada.


Non Discrimination/Equal Employment Opportunity Statement Policy:

NIAGARA UNIVERSITY is an equal opportunity employer. Consistent with our Catholic mission, Niagara University is committed to providing equal employment and educational opportunities and will not discriminate on the basis of race, age, sex (gender), national origin, religious preference, sexual orientation, predisposing genetic characteristic, status as veteran or disability. The following person has been designated to handle inquiries regarding the non-discrimination policies: Megan Altman-Cosgrove, Interim Title IX Coordinator, Office for Equity & Inclusion, 716-286-8314, mcosgrove@niagara.edu, www.niagara.edu/oei, Office Location: O’Shea Hall, B27. For further information on notice of non-discrimination, visit http://wdcrobcolp01.ed.gov/CFAPPS/OCR/contactus.cfm for the address and phone number of the office that serves your area, or call 1-800-421-3481.

Niagara University is an equal opportunity/affirmative action employer. Women and minorities are encouraged to apply. A copy of the Student Right to Know Annual Security Report is available at: http://www.niagara.edu/safety
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